Build record
AI Virtual Receptionist
Statusproblem
This build is in the problem stage. Its approach and implementation will take shape through discovery.
01 / Problem
The problem
A sexual wellness clinic needs a better way to handle inbound enquiries, answer common questions, qualify potential patients, and route appropriate enquiries without making the experience feel impersonal or difficult to access.
02 / Context
Context
To be explored.
03 / Hypothesis
Hypothesis
To be defined and tested.
04 / Questions
What we're trying to understand
- What enquiries does the clinic receive most frequently?
- Which questions can be answered without staff intervention?
- What information does a potential patient need before taking the next step?
- Which enquiries require a human?
- Where do enquiries currently enter the clinic?
- What should happen after an enquiry is qualified?
05 / Constraints
Constraints
- Patient privacy and confidentiality
- Medical/clinical boundaries
- Human escalation must remain available
- To be identified through discovery